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Email : enmoirearts@gmail.com

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SHIPPING INFO

HOW TO TRACK YOUR PACKAGE

You can find your tracking number from your purchase on PAYPAL (they will also email you when I updated your tracking number)

You can then run a search from Pos Indonesia Website or Your Country’s National Post Office , for example : US – USPS , UK – ROYAL MAIL , etc

Please note that some countries, such as Canada and Australia can not track RLN parcel. Please use EMS if you want to track your parcel.

LOST/DAMAGED PACKAGE

WHEN USING RLN

RLN does not have insurance! (We put insurance in the past but it didn’t help at all, since both countries’ post office does not want to be held accountable for it)

In the case of lost package or damaged products due to courier’s fault, we will not offer refund, but you may ask for reshipping using EMS. You only need to pay for the shipping.
If you make another purchase from us in the future using EMS, we can also ship the lost items along with your new package,

WHEN USING EMS

In the case of damaged or lost product, we can offer a refund for the item price only.

We can also offer reshipping with no additional fee using EMS again, or you might ask for another PAID shipping option such as DHL, FEDEX.

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